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Sheriffstate's avatar

Mike, this article reminds me of someone's religious salvation. One of the most powerful examples of a captivating message is listening to someone's personal testimony regarding their salvation. The reason for it's effectiveness is simple. A person tells a story of something that effected them in a way that only they can articulate and expound upon and which no one else can authenticate.

Emotion and expression are keys, yes, to proper interpretation of this "story", if you will, but those alone or even together can not solidify into a story all by themselves. There has to be more.

There is always an intangible piece to a story that must be revealed. Some might call it discernment, others define it as intuition, still others file it under curiosity, possibly suspicion, or even more creatively, cautious optimism. Whatever this third element is it becomes the making of an invention, a problem, a theory, a story.

But it's the very moment, in a millisecond, the story becomes believable when the listener's subconscious transforms suddenly from fiction to fact within the story, their story. Thus, the comments from a critic like "they had me at..." show that moment of transformation.

Those listening will always discern an untruth or embellishment simply by realizing the story's authenticity based on their own judgements of right or wrong. The final verdict to them is therefore never final because the listener's have created their own story which cannot be solved anyway, (being absent the first-person) who is, after all, the speaker.

In the case of a religious testimony, there is little a listener would do (or want to do) out of respect to the speaker in order to dispel their remarks as being false or fictitious, thus finalizing the listener's verdict as being more honest or forthright than the speaker themselves. This is the definition of arrogance, especially not yielding to someone else's own vulnerable conscious admissions out in public or even in private, therefore making the listener a villain, not a whistleblower.

The "story" in itself is captivating and timeless. Never right or wrong, it is as addicting to the human psyche as one's unique identity, and only one that their creator can know for certain, whether by design, predestined, or with free will, each person is their own story.

Dieter Zibert's avatar

The Mahalia Jackson moment is the whole argument in one scene. I train project managers, and the same thing happens in steering committees: the deck has every number and moves nobody, then one concrete story about a real team lands the decision in ten seconds.

What I'd add is that the dangerous version isn't the leader who tells no story, it's the one who tells the efficiency story so well that nobody notices it's the wrong one. The story has to be true before it's good.

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